Lost requests
Calls and WhatsApp do not create a reliable service record
Field Service & Maintenance
Turn every service request into a trackable visit, invoice, and collection.
Organise requests, technicians, spare parts, and contracts from office to field.
We understand how your sector operates
Work begins with a request or recurring contract, then triage, technician assignment, spare-part reservation, visit execution, service reporting, billing, collection, or renewal.
Operational challenges we recognise
Manual scheduling
The right technician misses the right place and time
Invisible status
Customer and office cannot see progress
Undocumented parts
Visit cost and inventory miss consumed items
Recurring contracts
Preventive visits and renewals can be missed
Delayed billing
Visit reports reach finance late
Unclear productivity
Technician time and closed visits cannot be compared
How ZEDIQ helps
Unowned request
One numbered service request with status and priority
Confused scheduling
Skills territories and appointments support assignment
Unknown consumption
Issue spare parts against work order and visit
Forgotten contracts
Preventive plans and renewal alerts
Late invoices
Approved field report triggers billing and follow-up
Operating workflow
Service request
Triage
Technician assignment
Schedule
Visit
Spare parts
Service report
Invoice
Collection or renewal
Relevant business solutions
ERP for Business Management
Run sales, inventory, purchasing, and billing from one connected system.
Explore solution ↗CRM & Sales Management
Keep opportunities and sales follow-up out of personal files and inboxes.
Explore solution ↗Inventory & Warehouse Management
Know what is available, reserved, and ready to reorder.
Explore solution ↗Workflow Automation & Approvals
Turn recurring requests and approvals into a clear, trackable flow.
Explore solution ↗Custom Business Systems & Integrations
Build what your business needs and connect the systems you already use.
Explore solution ↗ZEDIQ services for this sector
Process Assessment & Readiness
Understand what actually happens before selecting a system or change.
Explore service ↗Solution Design & Roadmap
Turn diagnosis into scope, data model, integrations, and a phased roadmap.
Explore service ↗Business Systems Implementation
Configure systems, access, workflows, and reporting around the agreed scope.
Explore service ↗System Integration & APIs
Connect systems with explicit rules for data, status, and errors.
Explore service ↗Data Assessment, Cleaning & Migration
Move essential data in a controlled, reviewable way instead of copying disorder into a new system.
Explore service ↗Testing, Training & Change Enablement
Test real work, train users, and launch with a transition and support plan.
Explore service ↗Managed Operations, Support & Improvement
Keep systems stable, adopted, supported, and ready to improve after go-live.
Explore service ↗What the platform can manage
Customers and sites
Requests
Work orders
Technicians
Schedules
Contracts
Spare parts
Visit reports
Invoices
Renewals
Management dashboards and reporting
Open requests
On-time performance
Technician productivity
Resolution time
Spare-part consumption
Upcoming renewals
Relevant integrations
Customer portals
Messages and alerts
Maps within scope
Accounting system
E-invoicing
APIs
How we implement
Discover
Map processes
Configure
Integrate
Migrate
Test
Train
Go live
Improve
Experience since 2019
Experience building and operating business systems since 2019, using a method that starts with the real process and continues through adoption and improvement.
Related insights
The Field Service Work Order Lifecycle
From request and diagnosis to scheduling, parts, closure, and billing.
Read insight ↗Frequently asked questions
Can the system manage Customers and sites;Requests;Work orders;Technicians;Schedules;Contracts;Spare parts;Visit reports;Invoices;Renewals?
Yes. We define the required data, access, and workflow and deliver it within the agreed project scope.
Can connect to the rest of operations?
The stages can share data and status without repeated entry after dependencies and exceptions are mapped.
Can it integrate with Customer portals;Messages and alerts;Maps within scope;Accounting system;E-invoicing;APIs?
We first review available interfaces, data quality, and exception ownership, then define a feasible integration.
Can existing data be migrated?
Yes. We identify essential data, clean a sample, and test migration before launch rather than moving old files without review.
How does a Field Service & Maintenance implementation start?
It starts with discovery and current-process mapping, then a clear first phase followed by configuration, testing, training, and launch.
Is your field team moving faster than management can follow?
Book a discovery session to review the current workflow and identify what can be connected and automated within a clear scope.
Book a Discovery Session